Sunday, 19 May 2013

Businesses ignore customer service on Twitter

A collection of surveys suggests that businesses on Twitter continue to ignore customers who contact them on the social media network.

The combined statistics, from sources in multiple countries and accounting for the monitoring of over 10,700 businesses, reveal that organisations have yet to fully understand the vital importance of feedback and managing their online relationships.

Click the link below to view the full article:

Social Media Training - Businesses ignore customer service on Twitter

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