Do you know the most likely methods of complaint for your customers? We are considerably past the 'moving into' era and can now class ourselves very much in modern times. A recent survey by Sage UK has revealed some interesting results about complaining online.
More than one in five people are now turning to Social Media
platforms to complain! 22% of the 2,000 consumers surveyed said Social
Media would be their first choice to compain.
Read the full article at the link below:
Social media training - how your customers complain
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